As I mentioned eons ago, last October I went to Italy.
When we started researching and telling everyone about going to Italy, it seemed the one overall theme was thievery. Horror stories about people being pickpocketed and overcharged and taken advantage of at every turn started popping up everywhere and by everyone we told about our upcoming trip.
We planned and re-planned and over planned about how to deal with this and even had back up plans if this would happen or that would happen. We obsessed over travelers insurance, which handbags to use, how to spread out our cash, where to keep our passports and credit cards, and fastidiously reminded ourselves not to leave anything in the rental car. In hindsight, I
think know we (all of whom have lived in New York City at one point), spent way too much time overthinking it.
Not once in our 10 days were we pickpocketed or overcharged and never felt taken advantage of–except once. By our rental car company.
Yep. Our rental car company. Ironically, I decided to go with Avis because of all the car options we were presented with while booking, it is one that I use quite frequently here, so I thought it was the “safe” choice. They offered a great rate and when our reservation had to change literally 2 days before the trip they were very accommodating.
Once we were there, the overly friendly Avis front desk man explained to us that we needed additional insurance for the car to “cover accidents and theft.” I thought insurance was included in the quoted price but of course, it was in the middle of the night in the USA when we landed in Italy, so I couldn’t get a hold of anyone to confirm exactly what my reservation included. We opted for the additional insurance, partially because we were in a foreign country and partially because we were still in the throes of assuming everyone was out to get us (yes, I realize how ridiculous that sounds but trust me, the horror stories plus the jet lag plus the 9 hours of airplane coffee had us a little on edge!).
We pick up our tiny little car. TINY. TIIIIIIIIIINY. After a bit of finagling of luggage because only 2 suitcases fit in the “trunk,” we were off!
Thankfully our tiny baby car was perfect for navigating our way through Rome, where the driving style is best described as “just go, try not to hit anything, and hope for the best” (aka a chaotic clusterfuck). You think I’m kidding, but I am not. We encountered numerous intersections without any signage or lights and one lane exit ramps with five rows of cars across it.
Our tiny baby car, whom Cait named Luigi, wasn’t so great with the Tuscan hills. And by not great, I mean we couldn’t keep up with the locals taking the uphill curves at breakneck speeds. But we made it! Sometimes with a lot of encouragement for Luigi, that he could, in fact, make it to the top of whatever mountain summit we were trying to reach. And not without a fair bit of panicking and near-death experiences. Also, may I suggest not looking down the side of the mountain to see how far you’ll drop if the car suddenly careens off the road?
After 10 days of laughing, cursing the GPS, and a lot of u-turns, we safely returned Luigi back to Avis before boarding the plane back to New York and saying arrivederci to Italy.
And then? Then we got the finalized bill, which was nearly triple what we originally quoted. I called Avis to ask about all the additional charges, and discovered that the additional insurance was nearly double that of our actual rental charge. And was further informed that no, we didn’t actually need it, we had basic insurance that would have covered everything but the additional insurance just meant that we wouldn’t have a deductible. Since we agreed to the extra insurance at the counter there was nothing she could do to reverse the charges. I tried arguing that we were told that we didn’t have coverage and it was required. Had we been told it was just an upgrade from our already included insurance we would have declined, but she wasn’t budging.
Fine. We paid the additional insurance. Not that we had much of a choice, since it was already charged to the card. But we bitched about it at length and then chalked it up to a very steep learning curve.
Six short weeks later, I got another charge from Avis along with a letter in the mail stating that we received a traffic citation and [wait for it], Avis was charging us $50 in order to process the citation and they would kindly keep us abreast of how much the citation would be when it was processed.
JUST TO BE CLEAR, AVIS CHARGED $50 JUST TO PROCESS THE CITATION, NOT FOR THE CITATION ITSELF.
Yep. True story: you can’t make up this bullshit. Incidentally, we’re still waiting for the actual citation and fees associated with it. So after all the worrying about the thievery in Italy, the only time we came across it was with our American owned rental car company. Define irony.